Enterprise Voice Systems

Enabling a user for Enterprise Voice leads to several benefits like associating a telephone number with a user’s account, flexibility that is not available in PBX systems, seeing visual calls and the ability to mute, transfer or end calls by just clicking a button, call forwarding etc.

Features

Call forwarding settings: Unanswered call is automatically forwarded after specifies time-out.
Call delegation: Users can delegate personnel to attend calls on their behalf.
Response Groups: Inbound calls can be directed to Agents who are part of group.
Call Park: The Enterprise Voice user can answer a call at one end-point, put the call on hold, ‘park’ it temporarily, and then continue from another location.
Private line: Having a secret number hidden from address lists and contacts, configured to ring with a different sound.
Archiving: Call data and reports can be archived.
Monitoring: Audio-video calls can be monitored.
Remote access: Completely seamless and consistent user access regardless of location.
Federation: Users can participate in video conferences, allows conducting business across organizations.
IM connectivity: Enables users to communicate with contacts using other public IM networks like AOL, MSN and Skype.

With Silicon Information Systems, you have the advantages of reducing communications costs and feature-rich IP Telephony solutions from Alcatel-Lucent, irrespective of the number of users. We offer an unparalleled range of deployment options with maximum safety, security and reliability.

The Open –Touch suite enables you to deliver voice, instant massages, video clips and documents across any device.